Terms of sale
The short version: you pay today, your pre-order ships mid-January, and you can cancel for a full refund any time before it ships.
1. Who we are
Clarivé is the trading name of legal name of the seller: to be confirmed before launch.
Address: business address: to be confirmed before launch.
Email: info@clarive.world. We reply within one working day, Monday to Friday.
2. These terms
These terms apply to every order placed on clarive.world. They are in English and are governed by Irish law. If you live in another EU country, you keep the consumer protections of the country you live in. Nothing here limits your legal rights as a consumer.
3. Pre-orders
Every product on sale right now is a pre-order. This is what that means.
- You pay today. Your payment is taken in full when you place the order.
- It ships later. Pre-orders ship mid-January. The ship date is shown on the product page, in your bag, at checkout and in your confirmation email. By placing a pre-order you agree to that delivery time.
- You can cancel for free. Cancel any time before your order ships and we refund everything you paid, including delivery, within 14 days of your request. You do not need to give a reason. See how to cancel.
- We keep you posted. We email you when your pre-order is confirmed, if anything about the ship date changes, and on the day it ships.
- If the date moves. If we cannot ship by the date we gave you, we tell you by email with the new date. You can keep your order or cancel for a full refund.
- If we cannot make it. If a product cannot be supplied at all, we cancel that part of your order and refund you in full, without you having to ask.
- More than one delivery. If the items in one order are ready at different times, we may send them separately. You pay delivery once.
4. Prices and payment
- Prices are in euro. The total you pay, including delivery, is shown at checkout before you pay.
- The pre-order price is 20% below the regular price and applies to every pre-order placed while it is shown on the site. Example: first light is €25.60 on pre-order and €32 at the regular price. The routine set is €75.20 on pre-order and €94 at the regular price.
- The price shown is the full price you pay for the products. No VAT is added on top.
- Payment is handled by Shopify's secure checkout. We never see or store your full card number.
- If a price on the site is plainly wrong, we will tell you and you can confirm the order at the correct price or cancel for a full refund.
5. Your order
When you pay, we email you an order confirmation. That email is when the contract between us begins. We may decline an order, for example if we suspect fraud. If we do, we refund you in full.
6. Delivery
We deliver to Ireland and the rest of the European Union. Delivery options and costs are shown at checkout. Full details are on the shipping and returns page.
The products are yours, and at your risk, once they are delivered to the address you gave us.
7. Your right to change your mind
You can cancel a pre-order any time before it ships. After delivery you have 14 days to withdraw from the contract, without giving a reason. How this works, what can be returned and how refunds are paid is set out on the shipping and returns page, where you will also find the online form to withdraw from a contract.
8. If something is wrong with your order
Products must be as described, fit for purpose and of satisfactory quality. If yours is faulty, damaged or not what you ordered, email info@clarive.world with your order number and a photo. Under the Consumer Rights Act 2022 you are entitled to a repair or replacement, or a price reduction or refund where that applies. We cover the cost of sending a faulty product back.
9. Using the products
- Our products are cosmetics for use on skin. They are not medicines and do not treat or cure any condition.
- The full ingredient list is on every product page. Check it if you have allergies.
- Patch test before first use. Stop using a product if your skin reacts, and speak to a doctor if the reaction continues.
- Results differ from person to person.
10. Our responsibility to you
We are responsible for loss or damage that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where the law does not allow it, including for death or personal injury caused by our negligence, for fraud, and for your legal rights as a consumer.
11. Complaints
Email info@clarive.world and we will put it right. If we cannot agree, consumers in Ireland can get information from the Competition and Consumer Protection Commission (ccpc.ie). If you bought from another EU country, the European Consumer Centre in your country can help.
12. Changes to these terms
The terms that apply to your order are the ones published here on the day you place it. Your confirmation records the version you accepted.